How BOOK IT for tourist /terms and conditions


TERMS AND
CONDITIONS




HOW BOOK IT
 An apartment is booked ONLY after a client has received an official booking confirmation ( hereinafter : “voucher”).
- A client who books an apartment accepts implicitly our terms and conditions, cancellation policy
- A booking process consists of a down payment of a total cost of a reservation of the apartment by On-line booking procedure.

1 - On-line booking procedure

On-line booking procedure is valid for each property that is signed with a “book now” symbol on its internalwebsite. 
  • Verify an availability of a property using an apposite calendar accessible( Book it panel) on our website
  •  Fill out a form “Require your booking” accessible on the internal property’s website. It will require your personal data (first name, family name, telephone number, e-mail, check in time) and read and accept a Privacy Policy (codice privacy) and Terms and Conditions.
  • Then click on “Send it ”
  •  You will receive an email from our booking system to complete the reservation by proceeding with the aforementioned down payment via secure Paypal system.
  • The down payment must be completed within 60 minutes (one hour) from a creation of a request, otherwise the option will expire and the booking will be cancelled. As a consequence the property will turn out available for other clients.

 2 - Check-in/check-out times 
We kindly request you to insert your arrival time and place at least within 3 days before your arrival 
  • If the client does not provide us the arrival time there WILL NOT BE ANY STAFF MEMBER waiting at the apartment for the check-in.
  • the check-in time is from 2:00 p.m. to 6:30 p.m. and the check-out must be done not later than 11:00 a.m.
  • Check in between 6.30 and midnight are possible with a fee of €20 payment.
  • Check in time after midnight are possible with a fee of €30 payment.
  • We kindly ask the guests to inform us about any eventual delay on arrival time.

3 - Cancellation policy: 
    • If the Client cancels the reservazion Within 30 days before the arrival the down payment will be 50% reimbursed

    • If the Client cancels the reservazion Within 7 days and less than 30 days before the arrival the down payment will not be reimbursed.
     4 - Security Deposit
    For some apartments a security deposit against damages is required.
    • This deposit usually is not higher than € 300 in case of short term rentals and € 1000 in case of long term rentals or in case of apartments with particular prestigious furniture.If at the check out time everything in the apartment is in order, the total amount of the security deposit will be fully refunded
    • Generally the security deposit has to be paid on your arrival in cash.


    5 - Apartment conditions: 
    The apartment will be cleaned and prepared for the number of guests indicated on the voucher.
    For some apartments a security deposit against damages is required.
    • The client is responsible for any damage procured to the furniture or any other object during the stay inside the apartment.If during check in time the client finds something broken or not working properly in the apartment, he/she must immediately give us notice about the problem.
    • The group leader, whose name appears in the booking confirmation, is the person responsible in case of any damage
    • The keys will be collected by the client inside the apartment during check-in and must be returned to the Checker during check out


    6 – Apartment’s description and Pets: 
    The descriptions of the apartments have been made faithfully and correspond to truth. 
    • Pets of any kind and size are accepted exclusively after a previous enquiry and subsequent authorization of a property landlord. Moreover our clients are kindly requested to contact our booking agents during a reservation process in order to request such an authorization. In case that the authorization has not been obtained and pets have been brought to the property the landlords have a right to cancel the reservation.

    7 - Number of people and  The apartment redelivery:
        no extra guests are allowed 
    • The number of the people indicated during the reservation procedure cannot be changed during the period of stay. Eventual extra guests – if not communicated in advance- will cause the voucher cancellation. 
    • Our clients are kindly request to leave the kitchen cleaned (in particular dishes washed) and to throw the rubbish into the containers that might be found outside the palace. In case of not having cleaned the kitchen a client will be charged € 25 of his security deposit paid previously with cash or by a credit card.
    8 - Privacy: 
    • All the customer’s information is strictly private and shall be used only for commercial reasons within the Company limits according to the Personal Data Protection Code Legislative Decree no.196 of 30 June, 2003 
    • None of the personal data provided such as address, phone number, etc will be granted to outsiders, and all the personal data will be secretly treated to ensure customer’s privacy. 
    9- Thefts/damages and Applicable Law : 

    WAYSITALIA S.R.L. is not responsible
     for any theft or personal injuries against the guests inside our apartments. For this reason we strongly suggest underwriting a travel insurance. 
    • These booking conditions are subject to the Italian Law. In case of any dispute the Court of Milano will be the only competent body. We reserve the right to make changes to parts of this document. 

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